COVID-19: Booking Change/Refund Guideline

Last updated: March 25, 2020

 

ParkFellows is closely tracking developments surrounding the COVID-19 coronavirus to help you plan your travel. This includes detailing our booking change and refund guidelines, and explaining how our cancellation insurance enables you to protect your financial investment, should you need to change your itinerary.

At this time, our standard terms and conditions apply to all booking changes and refunds. This means the following:

Booking with Cancellation Insurance

Bookings made with cancellation insurance can be canceled up to the reserved start time during our service hours (Mon-Fri, 9am - 5pm). The full amount (excluding the costs of cancellation insurance) will be credited to you. Within reason, changes to the start/end dates of your reservation are possible depending upon availability and additional fees may apply. Once the booking has started, cancellation or amendments are no longer possible. Find more information on Cancellation Insurance here.

Booking without Cancellation Insurance

Bookings made without cancellation insurance require 48-hours notice to ParkFellows for changes or cancellations. Changes and cancellations will be processed during our service hours (Mon-Fri, 9am - 5pm). Within reason, changes to the start/end dates of your reservation are possible depending upon availability and additional fees may apply. A 15% handling fee will be charged for cancellations. The processing fee always applies, regardless of the reasons for cancellation. 

 

Cancellation Procedure

After cancellation of your reservation, we will refund the outstanding amount to you as a voucher. With this voucher, you can make a new reservation at a later date by entering your original reservation number (Mobian ID). You will receive 100% of the value of your original booking amount (minus transaction and cancellation insurance costs, if applicable) as a discount on your new booking.

You can redeem your voucher for a period of 18 months after you receive it. If the voucher has not yet been redeemed by this date, we will automatically refund the outstanding amount to you. Please note that if you do not have cancellation insurance and you have not used your voucher during the 18 month period, a 15% cancellation fee will be deducted from your refund.

Visit our COVID-19 FAQs page for further information about the credit voucher.

 

Would you like to cancel your reservation immediately? Simply click on the button below, enter your reservation number (Mobian ID number) and your email address. As soon as we receive your message, we will make the cancellation for you.

Cancel My Booking

 

Cancellation Insurance

We recognize the potential uncertainty regarding travel plans during this time and recommend that travelers purchase cancellation insurance. This insurance protects your financial investment in a pre-booked airport parking space, should you later need to cancel your trip. 

If you opt to purchase cancellation insurance, you will be able to cancel your booking up to the reserved start time and the full amount (excluding the costs of cancellation insurance) will be credited to you. You will have the option to select cancellation insurance during the checkout process, for an additional fee. This is calculated at 9% of the booking price. 

 

Booking Amendments 

To make an adjustment to your booking, send an email with your request and booking number to info@parkfellows.com

Our friendly customer service team will see what they can do to help. 

 

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