Covid-19 FAQs

 

Why have we introduced a credit voucher?
Global travel restrictions brought in due to the threat of COVID-19 have meant that we have experienced an unprecedented number of cancellations at one time. This is a big challenge for our business. The credit voucher will allow us to handle all of the cancellation requests in a timely manner and meet our service obligations to our customers over a longer period.

 

What is our credit voucher policy?

If you made a booking with ParkFellows and you wish to cancel due to unavoidable and extraordinary circumstances surrounding the coronavirus, then you will receive a credit voucher. This voucher is worth 100% of your old reservation and you can use it in the future to make a new reservation on ParkFellows.

 

Until when is the voucher valid?

You can redeem the voucher within 18 months of receiving it.

If you do not redeem the voucher within this period, you will automatically be refunded the outstanding amount. Customers who did not book cancellation insurance will have a cancellation fee of 15% of the original booking value deducted from their refund at the end of the 18 month period.

 

What is the value of the voucher?

The voucher is worth 100% of your old reservation minus transaction costs and/or costs for cancellation insurance.

If the new parking service you choose on ParkFellows is more expensive, then you will need to pay the difference yourself. However, if the new parking service you choose is cheaper, then you will be refunded the difference.

 

Which parking spaces can I reserve with the voucher?

You can use the voucher to reserve any available parking services on ParkFellows.com

 

Who can use this voucher?

The voucher can only be used by the same person who booked the original, now canceled, reservation.

 

How can I redeem the voucher?

You can redeem the voucher by entering the code stated on it when making a new reservation. You will immediately receive a discount on your new reservation. If the value of your voucher is higher than the cost of your new booking, you will be refunded the outstanding amount.

 

What is the advantage of the voucher?

By obtaining the voucher you will receive 100% of the value of your reservation to book a new parking service on ParkFellows. You avoid the cancellation fee of 15% unless you do not redeem your voucher within the 18 month period.

 

Not found the answer to your question?

Please contact us if you have not been able to find the answer to your questions by emailing: info@parkfellows.com

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