We are ready to assist you!

Do you have any questions or make any adjustments to your booking? We are here to help.
Want to collaborate with Parkfellows? Become a partner

Frequently asked questions

Parking
How many parking types do you have?

We have three parking types: Park and Ride, Valet Services, and Park and Walk. Visit our Parking Types page for more information about each service.

What if I arrive late to the parking facility?

You should let us know that you will be late before arrival so we can change it on our system. Please note that we cannot make any changes if your booking is less than 48 hours away. In this case, you need to contact your parking provider directly to notify them.

Do I have to leave my car keys with the parking provider?

Some parking providers require you to leave your car keys while others do not. You can easily filter on this preference in the filter function. The provider uses your car keys to make parking manageable. They will not drive your car unnecessarily.

Booking
How can I make an online reservation?

Very easily! Choose the airport you will be departing from and fill in your departure and arrival times and dates. A list of all available parking facilities will be displayed for you to compare. After choosing the best one, make a reservation and all relevant information will be sent to your email within a couple of minutes.

What if I didn’t receive the confirmation email?

Don’t worry! Simply send an e-mail to us and our friendly, professional customer service staff will assist you. Make sure to check your spam folder before contacting us!

Can I make adjustments to my reservation?

Yes! Simply send us an email with your request and remember to include your booking number.

Security
Is the parking facility reliable?

We always guarantee reliability! We only work with experienced and reliable partners with high ratings and good customer reviews.

Why can’t I keep my car keys?

Some parking providers require you to leave your car keys with them for the duration of your trip. The provider will not use the keys to drive your car unnecessarily. They will only use them to keep the parking lot running smoothly. For instance, they may need to move your car to another space to make room for more cars.

Will the parking provider drive my car?

The parking facility only drives your car when necessary. They only drive it when they need to keep the facility controlled and running smoothly, and when they need to drive your car back to your at the airport for you to drive home.

Contact us

Loading One moment please