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Frequently asked questions

How do I make an online reservation?

This is very easy on our site! Choose the airport you will be departing from and fill in departure and arrival time and date. A list of all available parking facilities will be displayed for you to compare. After identifying the best one, make a reservation and all relevant information will be sent to your email within a couple of minutes.

How many hours in advance can I book?

You can book when parking facilities show availability on our site. Typically, valet service needs to be booked 24 hours in advance and shuttle services one hour before you need to depart from the airport.

What if I haven't received the confirmation email?

Don’t worry! Simply send us an e-mail and our friendly, professional customer service team will be happy to assist you. Make sure to check your spam folder before contacting us.

Can I make a reservation before I know all the specifications of my flight?

Yes of course! You can make the reservation and request adjustments on your reservation up to 48 hours before it begins.

Can I use a different car?

Yes! Just let us know the license plate and we will update your reservation.

Can I cancel my reservation?

Provided it’s at most 48 hours before departure (unless stated otherwise in your confirmation email) you are allowed to cancel your reservation. You may be charged a cancellation fee of up to 15% of the booking fee unless you purchased cancellation insurance.

After cancellation of your reservation from 14/09/2020, we will refund the outstanding amount to you as a voucher. With this voucher you can make a new reservation at a later date by entering your original reservation number (Mobian ID). You will receive 100% of the value of your original booking amount (minus transaction and cancellation insurance costs, if applicable) as a discount on your new booking.

You can redeem your voucher until 01/01/2022. If the voucher has not yet been redeemed by this date, we will automatically refund the outstanding amount to you. Please note that if you do not have cancellation insurance and you have not used your voucher by this date, a 15% cancellation fee will be deducted from your refund.

To cancel your booking, click here (and enter your booking number and email address) or send an e-mail to info@parkhero.co.uk with your reservation number and request during service hours, Mon-Fri 9:00 am – 5:00 pm.

Is the parking facility reliable?

We always guarantee reliability! We only work with experienced and reliable partners with high ratings and good reviews.


Can I make adjustments to my reservation?

Yes, you can make adjustments up to 48 hours before the booking begins! Simply send us an email to our customer service team with your request and remember to include your booking number.

Is it necessary to book in advance?

Yes, because this is the only way to be assured of a parking spot. Advance booking is also cheaper than late parking and guarantees the best parking spot.

What are the available payment methods?

You can pay with VISA, Mastercard, American Express and Paypal.

What time should I insert?

Shuttle Service

On the departure date section, enter the time you would like to arrive at the parking facility. On the arrival date section, enter the time you would like to be picked up by the shuttle at the terminal.

Valet Service

On the departure date section, enter the time you would like to arrive at the nearest airport terminal. On the arrival dates section, enter the time you would like to receive your car again to directly drive home.