We have four parking types: Park and Ride, Concierge Services, and Park and Walk. Visit our Parking Types page for more information about each service.
You should let us know that you will be late before arrival so we can change it on our system. Please note that we cannot make any changes if your booking is less than 48 hours away. In this case, you need to contact your parking provider directly to notify them.
Some parking providers require you to leave your car keys while others do not. You can easily filter on this preference in the filter function. The provider uses your car keys to make parking manageable. They will not drive your car unnecessarily.
Yes! You just let us know the license plate so we can change it on your reservation.
It is recommended to arrive at least 30 minutes before you need to be at the airport. You will need to check-in, load your luggage, and take the shuttle to the airport. It is best to leave plenty of time for all of this so you will not be stressed.
It depends on the parking provider. Some shuttles run in 5-minute intervals, while others may run in 15-minute intervals. Some shuttles may run on-demand so you will never have to wait.
You drive your car to the parking facility and park it. You will be provided with all relevant information before boarding a shuttle bus to transfer you and your luggage to the airport. When you land and are ready to be driven home, you call the shuttle service to pick you up at the location you discussed during departure.
You drive to the airport and pull up to the valet area. It is usually curbside at the terminal, but sometimes it is located in a parking garage. After checking and noting the condition of your car, you will hand them your car keys and they will valet your car. Make sure that you call 30 minutes before arrival so that the driver is waiting for you. When you land after your return flight, call the provider so that the driver can bring your car to the location that you agreed. You can then drive home.
Most parking facilities are open for business around the clock, 24 hours a day. If not, it will be indicated in the provider’s icon on our website. Parking facilities that are not 24/7 usually consider the airport’s earliest and latest flight, including delay.
Each parking facility has its own capacity and this information is posted on its specific information page. To confirm, please email us at firstname.lastname@example.org
This is no cause for worry as we are aware that flights can be delayed sometimes. Shuttle services have flexible schedules so they can always accommodate you. But you should always contact the parking provider as soon as your flight is re-scheduled to notify them.
Each parking provider has unique shuttle buses, so you will need to check the information on their page to confirm the carrying capacity. If you would like further clarification, please email us at email@example.com
Ordinary shuttle buses will only transfer you if you can fold the wheelchair. If you cannot fold the wheelchair, it is wise to drop the passenger off at the terminal first before driving to the car park and taking the shuttle bus to the terminal.
Not all parking facilities have disabled parking spaces. You will need to check the information on the page of the service provider to confirm. If you need further assistance, please email us at firstname.lastname@example.org.
The driver will arrange a meeting point with you. It is usually near the departures hall. Remember to call the parking provider 30 minutes before your arrival so that they can meet you there. Their phone number will be provided on your booking confirmation email.
They will be wearing company branded clothing. You have to provide information such as color, brand, and license plate of your car so that they can quickly recognize you, too.
The address is provided on the confirmation email.
Very easily! Choose the airport you will be departing from and fill in your departure and arrival times and dates. A list of all available parking facilities will be displayed for you to compare. After choosing the best one, make a reservation and all relevant information will be sent to your email within a couple of minutes.
Don’t worry! Simply send an e-mail to us and our friendly, professional customer service staff will assist you. Make sure to check your spam folder before contacting us!
Yes! Simply send us an email with your request and remember to include your booking number.
As long as it’s no less than 48 hours before departure, you can cancel your reservation. To do this, send an email with your reservation number and your request during our service hours, Monday to Friday, Fri 9:00 am to 5:00 pm (CET time zone). Please note that cancellations incur a $9.50 fee, as per our terms and conditions.
On the departure date section, enter the time you would like to arrive at the parking facility.
On the arrival date section, enter the time you would like to be picked up by the shuttle at the terminal.
On the departure date section, enter the time you would like to arrive at the nearest airport terminal.
On the arrival dates section, enter the time you would like to receive your car again to drive home.
Yes, of course! You can make your booking then email us later with your requests for adjustments to your booking.
After you have finished filling in dates and other specifications for your parking period, our system automatically checks for available parking spots and displays them with current prices. We won’t show you any service that isn’t available or is sold out.
If you want to make a booking for more than one car, you must make a separate reservation for each car.
Yes, because this is the only way to be assured of a parking spot. Advance booking is also cheaper than late parking and guarantees the best parking spot for the best price.
You can book when parking facilities show as available on our site. Typically you can book up until 24 hours before departure for Concierge services, and until 1 hour before departure for Park and Ride (shuttle) services.
Most parking facilities will allow you to park your motorbike. You should let the parking facility know via the ‘comment field’ in the reservation form that you will be parking a motorbike.
We apologize for any negative experience you may have had at the parking facility. We encourage you to report your complaint directly to the parking provider themselves and to record videos or take pictures, if necessary. Submit your complaints directly by email to us for official records. If your car was damaged, you are required to file a complaint directly with the parking provider. Unfortunately, we cannot do this for you.
As long as it is not less than 48 hours before you are due to park, you may cancel your booking and receive a refund. Please note that all cancellations incur a $9.50 cancellation fee. This means that the price you paid, minus $9.50, will be refunded to the card that you paid with within 5 working days. Requests to cancel or refund your booking that are received less than 48 hours before you are due to park cannot be fulfilled.
Please also note that partial refunds (i.e. refunding part but not all of your booking) are not possible.
We never add any additional booking or administration fees to the prices charged by the parking provider!
We always guarantee reliability! We only work with experienced and reliable partners with high ratings and good customer reviews.
Some parking providers require you to leave your car keys with them for the duration of your trip. The provider will not use the keys to drive your car unnecessarily. They will only use them to keep the car park running smoothly. For instance, they may need to move your car to another space to make room for more cars.
The parking facility only drives your car when necessary. They only drive it when they need to keep the facility controlled and running smoothly, and when they need to drive your car back to your at the airport for you to drive home.
Your car will be parked securely, as shown on the pictures on our website.
If your car is damaged at the parking facility, make sure to notify the parking provider directly, as this is what most car insurance policies require. It is recommended that you take pictures or videos of the condition of your car. If you have opted for valet parking, make sure to thoroughly inspect your car both before and after you travel.